Last updated: August 27, 2026
These are the terms for using SiteHelper Studio. They are written to be read by the person paying for it rather than by a lawyer, and everything in them describes what the software actually does.
SiteHelper is a one-person business. I am Tyler Greer, I run it from Mississippi, and I am the person who answers the email. Where these terms say I, me or my, that is me. Where they say you, that is the person or business named on the account.
You can reach me at [email protected]. There is no support queue between us.
SiteHelper Studio is a website builder. You answer some questions about your business, the software builds a website from them, you edit it in your browser, and you press publish. What gets published is a set of ordinary web pages served from a content delivery network, either at a free address ending in sites.sitehelper.co or at a web address you own.
Along with the builder you get:
It is not built for one industry. A plumber, a bakery, a groomer, a charity and a consultant all get the same software.
On a Managed plan the difference is who does the work, not what the software is. I build and maintain the website for you, and what you are buying is my time.
You need to be at least 18 and able to enter into a contract, and you need to be using this for a business or organization rather than as a consumer buying a personal service.
Everyone who works on your website gets their own login rather than sharing yours. You invite them by email; an invitation lasts seven days, works once, and only works for the email address it was sent to, so forwarding it does not hand anyone access.
You are responsible for what happens under your login and for keeping the password to yourself. If you think somebody else has it, change it and tell me.
Whoever holds the owner role controls the account: they can add and remove people, change the plan, and close the account.
There are three families of plan:
What each one costs and exactly what it includes is on the pricing page. It lives there rather than here on purpose: a price copied into a legal document is a price that goes out of date, and a document quoting a number the checkout does not charge is worse than one with no numbers in it. The plan, the price and what it includes are all shown to you again before you pay.
Every plan is billed monthly, in advance, and renews automatically until you cancel. Everything is priced in US dollars.
The DIY plans begin with a 14-day free trial and you are not charged until it ends. Managed and Agency plans have no trial, because what they include is hours of my working day, and hours given away on a trial are gone whether or not you stay.
Payment is handled by Stripe. Your card details go to Stripe and never to me — I do not see, hold or store a card number, and there is nowhere in this software one could be typed. What I keep is a Stripe customer reference, your plan, its status, the renewal date, and the receipts Stripe issues.
If I change the price of a plan you are already on, I will email you before it applies to you, and you are free to cancel before it does.
Open Your plan and click Change or cancel your plan. That takes you to the payment company’s own page, where cancelling takes two taps and asks you nothing. There is no phone call and nobody talks you out of it.
Cancelling stops the renewal. It does not end the month you have already paid for: if you have paid through the 30th, you have the plan through the 30th.
Then, and this is the part worth reading before you sign up:
If a payment simply fails, nothing changes for 30 days while the card gets sorted out. Publishing and the AI carry on exactly as normal, and the product tells you plainly what is wrong rather than quietly degrading.
Because cancelling leaves you with the plan until the end of the period you have paid for, there is no automatic refund of a part-month. You keep what you bought.
If something has genuinely gone wrong — you were billed twice, billed after you cancelled, or billed for something that never worked — email me and I will refund it. A person decides that, not a policy, and I would rather refund you than argue about it.
Two things I cannot refund, and it is fairer to say so now than later:
A credit is a unit of AI writing. It is not money and it has no cash value; it is simply how the AI work is counted.
Only the AI writing costs credits. Building your website by hand, editing it, publishing it, storing your photos, receiving inquiries and counting visitors are never charged in credits, on any plan.
One credit is one small AI action. Rewriting a single part of a page is two credits, because that is one call to the model; a bigger ask costs proportionally more, and having the whole website written for you is the largest. The builder shows you what an action will cost before you press the button, and the current figures live in the product rather than in this document so the two cannot disagree.
What the AI writes for you is yours to use. Two honest caveats: text produced by a machine may not be protected by copyright, and I cannot promise it is unlike anything anyone else has ever published. Read it before you publish it — it is your business’s name on the page.
The short version: build your own business a website, honestly. Specifically:
Everything you put into SiteHelper — your words, your photos, your logo, your customer inquiries — belongs to you. I do not claim any ownership of it and I never will.
To host it I need your permission to do the mechanical things hosting requires: store it, back it up, resize and re-encode your images, turn your pages into HTML, and serve them to the public on the internet. That is the entire license. It exists so that publishing is possible, it lasts as long as you keep the website with me, and it is not used for anything else. I do not use your content to advertise, I do not sell it, and I do not use it to train an AI model.
You can take it with you whenever you like. Account then Download everything gives you a ZIP of finished web pages — the same files that get published, not an export format somebody has to import. Unzip it, hand the folder to any hosting company, and it works. Your inquiry list downloads as a spreadsheet from the same kind of link.
That download is never gated on payment, and it works on a cancelled account. A builder you cannot leave is a builder that does not have to stay good.
Every website gets a free address in the shape yourbusiness.sites.sitehelper.co. It works, the padlock works, and it costs nothing.
If you use a domain you own, you keep owning it. You add one DNS record at whoever manages your domain, and I arrange the HTTPS certificate for it. I never take control of your domain, and I never ask you to move your nameservers — moving nameservers is what breaks a business’s email, and it is not how I do this.
Some plans include the cost of a domain registration. Ask and I will set it up. Bear in mind that a registration is bought a year at a time and cannot be refunded once it is bought.
If you leave, your domain stays yours. Point it somewhere else and it goes there.
Published websites are served from a content delivery network, separately from the application you sign in to. That separation is deliberate: your website keeps serving visitors while the builder is being updated, or if the builder is having a bad day.
There is no uptime guarantee and no service level agreement. This is one person plus infrastructure run by other companies, and I am not going to promise you a number I cannot personally hold up. What I will promise is that when something is broken I tell you it is broken, in words, rather than letting you find out from a customer.
Support is by email at [email protected], and it reaches the person who built the software. I aim to answer the same working day. That is a goal, not a guarantee. Managed and Agency plans include phone support as well.
There is also a help assistant inside the product. It is AI, it says so on every screen it appears on, and it is deliberately built to refuse questions about money, contracts and law. Those come to me.
The software will keep changing — that is what a subscription buys. I will not delete your content in order to change it.
You can close the account from Account, using Close the account. Download everything first, from the same screen: once the account closes, your websites go with it, and that cannot be undone by me or by you.
I can suspend or close an account that breaks the rules above, or that has not paid. For non-payment, the sequence is the one described in the cancelling section: publishing and the AI stop, and the website that is already published stays online. For something serious — phishing, malware, illegal content — I can take a website offline immediately, and I will tell you why I did.
The sections about who owns your content, the limits on liability, and governing law carry on applying after the account ends.
The service is provided as it is. It is built carefully and it is tested, but I cannot promise it will never be down, never have a bug, or never lose a minute.
And I am not promising your website will bring you work. Nobody honest can promise that. A good website makes it easy for somebody who already wants to call you to call you; the rest is your business, not my software.
This is the one part written in capitals, because a limitation on liability that is not conspicuous is a limitation a court can refuse to enforce.
To the fullest extent permitted by law, my total liability to you for all claims arising out of or relating to SiteHelper is limited to the amount you paid me in the twelve months before the claim arose. I am not liable for lost profits, lost business, lost revenue, lost data, or any indirect, incidental, special or consequential loss, even if I was told such loss was possible.
In plain words: one person cannot carry the financial risk of every business that uses this software, and a subscription at these prices does not price that risk in. If your website being down for a day would cost you more than you could stand to lose, keep your own copy — Download everything is right there and it is the cheapest insurance available.
Some states do not allow certain exclusions of liability. Where that is true of the law that applies to you, the limits above apply as far as that law allows and no further, and nothing here limits liability for fraud.
These terms will change as the product does. The date at the top of this page always says when they last changed.
If a change is material — anything affecting what you pay, what you own, or what you can do — I will email the address on your account at least 14 days before it takes effect, so that cancelling first is a real option. Small corrections and clarifications go up with a new date and nothing else.
These terms are governed by the laws of the State of Mississippi, USA, without regard to its conflict of law rules. Any dispute goes to the state or federal courts sitting in Mississippi, and we both agree those courts can hear it.
If you are outside the United States, this does not take away any right your own country gives you that cannot be signed away.
Email [email protected]. It goes to a person, and that person is me.
The privacy policy covers what is collected and why, and it is worth reading alongside this.